Denzil Brisland's blog
Last night, I witnessed my three year old grandson’s first bonfire night – all wrapped up in oversized knitwear and excited to see these things called fireworks that we’d bought a few days before. However, as soon as we lit the first rocket, the excitement turned into shock and fear at the unexpected almighty bang that filled the night’s sky.
I have to say that the first few attempts were not a spectacular success. However the more Catherine wheels, roman candles and sparklers that were lit, the more confident he grew and the more comfortable he became with the process (realised as Mum slowly regained the use of her left leg).
Every week I see a new article discussing where the next big outsourcing hub will be based, usually written by local newspapers, magazines or websites in that region. With all the noise, it got me thinking: is the Indian contact centre industry dying, where will the contact centres of the future be located and what is pushing the industry there?
History of offshore contact centres
Being a passionate football fan, I was very interested to learn about the bidding process for hosting the 2018 FIFA World Cup, especially as England was in the running. Sadly England did not win the bid, however all is not yet lost. With the recent allegations against Qatar, the 2022 bidding process could be about to start all over again.
As a sourcing consultant, as well as someone that has previously held the highest level of coaching award in the FA, it has now dawned on me how very similar the FIFA’s bidding process is to organisations looking for their perfect sourcing partner. Let me show you…