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Automation, robotics and crowdsourcing are part of the latest wave of test capability and are driving major change in the way that test services are delivered. Are you benefiting from these latest innovations and delivering maximum speed and significant cost savings in your test services?

“In the long history of humankind, those who learned to collaborate and improvise most effectively have prevailed”
- Charles Darwin

For me, this great quote describes some of the basic ways of working aligned to agile.

Are all your ducks in a row?
A good TOM ensures that the organisational direction is fully aligned with its strategic goals and it is a key element in engaging and communicating the rationale for change to stakeholders. So you've heard of TOM but how can you be sure your organisations operating model is any good?

... The Smart Alternative?...

No doubt you will have seen the embarrassing statistic that 70% of outsourcing contracts are simply ‘rolled-on’ at their natural termination date, without the benefit of any market competition or any significant re-negotiation.  Yes, there are very real pressures to stick with ‘the devil you know’, to prevent management overload and to avoid any risk of service disruption.

But is this passive acceptance of the status quo really the best we can do?   Is there a smarter alternative?

The good, the bad, the ugly....

When it comes to outsourcing processes, we've seen it all, the good, the bad, and the downright ugly! At the very heart of what we do is driving successful outsourcing, so we thought we'd share our top tips for suppliers in this new series; be good, not bad or ugly!