Recently, I’ve been seeing more and more requests to assist with transition projects, resulting in Quantum Plus advisors taking on the role of Quality Assurance (QA) Manager. “A QA Manager on a transition project?” I hear you question, but let me explain further. As with anything handed over to a third party and not checked for quality, without a QA Manager continuously monitoring the transition process, it leaves the project susceptible to overrun, for costs to increase and the possibility that the transition will not deliver the benefits that were initially expected.
There are regular debates in the fashion press as to whether black/blue/grey/brown (delete as appropriate) will be the new black! The never ending deliberation as to what is the staple trend of the season results in a short lived outcome that is replaced no sooner than it reaches the high street.
Correspondingly, those of us in the sourcing markets have known for years and with reasonable confidence that “Out is the new Out”. Outsourcing has remained the failsafe pair of jeans of the industry.
You can see it now – a voice says “we need to review the IT Risk Register” and everyone suddenly has a more pressing meeting to go to. Perhaps the reason for this reluctance to review the register is born from the fact that it typically contains many items around technology and the need to invest in technology and infrastructure. Whilst it is important to acknowledge the significance of this, equal weight must be given to managing the risks relating to an outsource service.